How does missed call text-back work for medical practices?

When a patient calls during appointments or when staff is busy, they instantly receive a text message letting them know you received their call. This prevents them from calling competing practices and keeps them engaged until you can respond.

Is Booked & Reviewed™ HIPAA compliant for healthcare?

Our automated messaging is designed with patient privacy in mind, avoiding protected health information in communications. All messages focus on appointment scheduling and general follow-up rather than medical details.

Can this integrate with EHR/EMR systems?

Yes, we integrate with popular healthcare software including Epic, Athenahealth, Kareo, DrChrono, and others. During onboarding, we map your current tech stack and build seamless connections.

What is the pricing for healthcare practice automation?

Booked & Reviewed™ is $1,750/month with a one-time $1,500 setup fee and a 3-month minimum commitment. Most practices see ROI within 60 days.

How does Booked & Reviewed™ handle patient appointment requests?

Patient calls are captured immediately. When someone calls to schedule an appointment, our system texts them with a link to your patient portal or online scheduling—reducing wait times and phone queue frustration.

Can you integrate with our EHR/EMR system?

Yes. We integrate with major healthcare platforms including Epic, Cerner, athenahealth, and others. Patient information flows securely into your existing workflow while maintaining HIPAA compliance.

How do you handle urgent care and same-day appointment requests?

Urgent requests are prioritized. Patients needing same-day care receive immediate acknowledgment with your current wait times and options for telehealth visits if available.

Is the system HIPAA compliant?

Yes. All communications are HIPAA compliant. We don't collect PHI via text—only contact information and scheduling preferences. All patient health discussions happen directly with your clinical team.

How do you collect patient reviews ethically?

We follow healthcare industry best practices for review collection. Requests are sent after visits with appropriate disclaimers, and any patient concerns are routed to your patient experience team first.

Can patients schedule appointments online?

Yes. Patients can book available appointments through your patient portal or scheduling system—24/7 access reduces call volume and improves patient satisfaction.

How do you handle prescription refill requests?

Refill calls are acknowledged immediately. Our system captures medication details and pharmacy preferences, then queues the request for your clinical team to process.

What about appointment reminders and pre-visit instructions?

We send automated reminders at intervals you choose with pre-visit instructions (fasting requirements, what to bring, etc.). Patients can confirm with a simple text reply, reducing no-shows significantly.

For Healthcare & Medical Practices

Never Lose a Patient to a Competitor Again

Your practice is busy seeing patients. Let Booked & Reviewed™ handle the phones, follow up with new inquiries, and collect the 5-star reviews that make patients choose you over other providers.

30-minute call

HIPAA-conscious messaging

Trusted by 350+ businesses

Patients Don't Wait—They Book Elsewhere

When someone needs medical care, they call the first practice that responds. Every missed call could mean a lost patient for life.

What's Happening Now

✗Patient calls going to voicemail during appointments
✗New patient inquiries lost in the daily chaos
✗Excellent care, but only a handful of reviews
✗Competing practices ranking higher on Google

With Booked & Reviewed™

24/7 missed call response—even during appointments
Every inquiry gets immediate follow-up
Automated review requests after every visit
More 5-star reviews = more new patients

Built for Busy Medical Practices

We handle the follow-up so you can focus on patient care.

Missed Call Response

Patient calls during an exam? They get an instant text letting them know you'll call back, keeping them from calling another practice.

Online Booking

Let patients book routine appointments, consultations, and follow-ups online—24/7, without staff involvement.

Review Automation

After every visit, satisfied patients get a friendly text asking for a Google review—building the reputation that attracts new patients.

Everything You Need to Grow Your Practice

Speed-to-Lead Response

Website inquiries get instant text responses. No more waiting until the front desk has time to call back.

Appointment Reminders

Reduce no-shows with automated text and email reminders for upcoming appointments, procedures, and follow-ups.

Recall Campaigns

Patients due for annual checkups, follow-ups, or preventive care get friendly reminder messages to schedule their next visit.

Review Wall

Display your best patient reviews on your website automatically. Social proof that converts visitors into booked appointments.

HIPAA-Conscious Messaging

All automated messages are designed with patient privacy in mind, avoiding protected health information in communications.

Referral Nurturing

Encourage satisfied patients to refer friends and family with automated referral request sequences.

Why Booked & Reviewed™ vs. More Staff

Get 24/7 coverage for less than a part-time receptionist.

	Hire Receptionist	Booked & Reviewed™
Response Time	Business hours only	Instant, 24/7
Monthly Cost	$3,500+/month	$1,750/month
Sick Days/Vacation	Coverage gaps	Never misses a call
Review Collection	Manual, inconsistent	Automated after every visit
Training Required	Weeks of onboarding	Ready in 5-7 days
Scalability	Hire more staff	Unlimited capacity

70%

of patients choose providers based on online reviews

78%

of patients use online search to find healthcare

30%

of calls to medical practices go unanswered

5-7

days to full implementation

How We Compare

See how Booked & Reviewed™ stacks up against traditional call centers and virtual assistants

Feature	Booked & Reviewed™	Call Center	Virtual Assistant
24/7 Availability
Instant Response Time
Consistent Brand Voice
No Training Required
Scales Instantly
Automated Review Requests
CRM Integration
Quote Follow-Up Sequences
Online Booking Integration
Monthly Strategy Calls
Predictable Monthly Cost
No Sick Days or Turnover

Included

Varies / Limited

Not Available

How Booked & Reviewed™ Works

A complete automation system that runs 24/7 — from lead capture to 5-star reviews

Step 1

Lead Comes In

A potential customer calls, fills out a form, or sends a message — even at 2 AM.

Whether it's a missed call, website form, or text message, every lead is immediately captured and logged in your CRM.

Fully automated — no manual work required

Lead

Respond

Book

Review

Optimize

ROI Calculator

See Your Potential Return

Enter your numbers below to see how much revenue you could recover with Booked & Reviewed™

Your Numbers

Missed Calls Per Month

Average local business misses 20-40 calls/month

Average Job/Transaction Value ($)

What's your typical sale or job worth?

Your Potential Results

Leads Recovered Monthly

13 leads

~65% of missed calls respond to instant text

New Bookings Monthly

6 bookings

Based on 45% industry close rate

Monthly Revenue Recovered

2,100

Annual Revenue Potential

25,200

*Estimates based on industry averages. Actual results vary by market and business.

Frequently Asked Questions

Everything you need to know about Booked & Reviewed™

Booked & Reviewed™ for Other Industries

All Industries HVAC Contractors Dental Practices Med Spas Property Management Law Firms Auto Repair Gyms & Fitness Restaurants Real Estate Veterinary & Pet Services

Ready to Stop Losing Patients to Competitors?

Book a free strategy call to see how Booked & Reviewed™ can help your practice capture more patients and build a 5-star reputation.

Select a Time That Works for You

30-minute call

No obligation

Custom quote included

Prefer to call instead?

Call (303) 344-8100